Wheelwell accepts returns on defective parts and those that have never been mounted on a vehicle. Our return policy lasts 30 days. If 30 days have gone by since the date your package was delivered, we can no longer offer you a refund or exchange. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase sent back along with the package. Please contact firstname.lastname@example.org with your name and order number to initiate the return process. Please do not send your purchase back to the manufacturer.
Do you cover returns shipping?
We do not cover shipping on returned items. You will be responsible for paying for your own shipping costs when returning your item.
What if my refund is late or missing?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Can sale items be returned?
Only regular priced items may be refunded, all sale items cannot be returned or exchanged.
What if the product I received is defective?
We offer immediate replacements to any defective or damaged items you receive. If your item was damaged during shipping it is your responsibility to report this to the courier driver before they leave, as it will be their responsibility to reimburse you for the damage. Please send us an email at firstname.lastname@example.org or call us right away at 800-959-4304. We will provide you with a return approval number and the appropriate address to ship the defective product to.